Refund & Return Policy

Returns

Food products that have been delivered in good condition cannot be returned for reasons such as change of mind, taste preference, or ordering the wrong item.

Returns may be accepted only if:

• The product was delivered damaged or leaking.
• The product is expired at the time of delivery.
• The wrong product was delivered.
• The product is defective due to manufacturing issues.

Claims should be reported within 24 hours of delivery and supported with clear photographs and proof of purchase.

Refunds

Once a claim has been reviewed and approved, TomaFresh may offer one of the following:

• A full refund.
• A replacement product.
• Store credit for future purchases.

Refunds will be processed using the original payment method where possible and may take 5–10 business days, depending on the payment provider.

Non-Refundable Situations

Refunds will not be provided where:

• The product has been opened or consumed, except in cases of verified quality defects.
• The product has been improperly stored after delivery.
• The customer provided an incorrect delivery address.
• The complaint is made after the stated reporting period without reasonable justification.

Contact

To request a refund or replacement, please contact TomaFresh Customer Support with your order number, proof of purchase, photographs of the product, and a description of the issue.