Legal
Delivery Policy
TomaFresh is committed to delivering quality products safely and efficiently.
Effective July 30, 2026
Delivery Areas
We currently deliver within selected locations in Ghana: Tamale, Kumasi and Accra and their environs. Additional locations may be added as our distribution network expands.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times vary by location:
- Major cities: 1–3 business days
- Other regions: 3–5 business days
Delivery times are estimates and may be affected by weather, road conditions, holidays, or other unforeseen circumstances.
Delivery Charges
Delivery fees are calculated based on the customer's location, order size, and selected delivery option. Applicable delivery charges will be displayed during checkout.
Receiving Your Order
Customers should inspect their order upon delivery. If any product is damaged, missing, or incorrect, customers should notify TomaFresh within 24 hours of receiving the order. See our Refund and Return Policy for how claims are handled.
Failed Deliveries
If delivery cannot be completed because of an incorrect address, unavailable recipient, or inability to contact the customer, additional delivery charges may apply for re-delivery.
Risk and Ownership
Ownership and responsibility for products transfer to the customer once the order has been delivered to the specified delivery address.
Customer Support
If you have any questions regarding your delivery, please contact TomaFresh Customer Support using the contact information provided on our contact page.
Questions about this policy?
Our customer support team is here to help with orders, deliveries, and product enquiries.
Contact Support