Privacy Policy

1. Information We Collect

We collect the information you give us directly when you place an order or get in touch:

• Order details — your name, email address, phone number, and delivery address (street, city, and region).
• Enquiries — your name, email address, and the content of any message you send us through our contact form.
• Payment information — payments are processed by our payment provider. We receive a transaction reference and payment status, but we do not collect or store your card or mobile money credentials.

2. How We Use Your Information

We use the information we collect to:

• Process, confirm, and deliver your order.
• Send you order updates by SMS or email — including confirmation, dispatch, and delivery notifications.
• Respond to your questions, claims, and support requests.
• Handle refund and replacement claims under our Refund and Return Policy.
• Keep records required for accounting and food safety purposes.
• Improve our products, website, and customer service.

3. Sharing Your Information

We do not sell your personal information. We share it only where it is necessary to run our business:

• Delivery partners — your name, phone number, and delivery address, so your order can reach you.
• Payment providers — to process your payment securely.
• Service providers — such as SMS and email providers used to send order notifications.
• Legal authorities — where we are required to do so by law.

4. Data Retention

We keep order records for as long as necessary to fulfil the purposes described in this policy and to meet our legal, tax, and food safety record-keeping obligations. Enquiries sent through our contact form are retained only as long as needed to resolve them.

5. Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Access to order data is restricted to authorised TomaFresh staff. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Data Protection Act, 2012 (Act 843) of Ghana, you have the right to request access to the personal information we hold about you, to ask us to correct information that is inaccurate, and to ask us to delete information we no longer need to keep. To make a request, please contact us. We may ask you to verify your identity before we act on a request.

7. Cookies

Our website uses only the cookies necessary for it to function, such as keeping your shopping selections and admin sessions active. We do not use cookies to build advertising profiles.

8. Children

Our website is not directed at children. We do not knowingly collect personal information from anyone under 18 without the involvement of a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

10. Contact

If you have questions about this policy or about how we handle your personal information, please contact TomaFresh Customer Support.